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Basic
What is ajolla?
Ajolla is a mobile platform built to help anyone easily receive donations from their community for business
projects. We
believe through the ajolla method, citizens can easily get the support they need to build
better global communities.
What are the basics?
Ajolla is a mobile platform that allows citizens to launch donation campaigns. This means that a entrepreneurs can request donations from family, friends, and their local community.
What type of users can receive donations?
We aim to support local entrepreneurs around the world and social enterprises that are tasked with solving local problems. We also aim to support struggling local small businesses that provide jobs and build communities.
What are the fees?
It is free to both create an account and launch a donation campaign on ajolla but we charge a 5.5% commission plus our payment processing fees.
How can donors find out what funds are being used for?
We take security on the platform seriously and with this in mind, we ensure every user that launches a campaign is verified. With this in mind, donors can communicate with all users on the platform through messaging and ask questions directly.
What is a user obligated to do once their campaign is funded?
Users are obligated to inform donors on what they need the funding for on their campaign page and are obligated to do what they promised donors.
Can ajolla refund the money if a campaign is unable to fulfill?
Ajolla provides refunds requested within 7 days of a donation being made. Ajolla does not refund money once a campaign is successful and an entrepreneur has received their funding. Donors are advised to contact the entrepreneur and their business directly.
How do I start a campaign?
Starting a campaign is really easy on ajolla.
- Register on our website or download the ajolla app for iOS or Android phones
- Create a free account
- Click the create a campaign icon and fill the forms
Donor Questions
How do I support?
Donating on ajolla is easy.
Starting a campaign is really easy on ajolla.
- Register on our website or download the ajolla app for iOS or Android phones
- Create a free account
- Click the create a campaign icon and fill the forms
- Browse campaigns and when you find a campaign you want to support
- Add a payment method to your account and just click the support button
When is my card charged?
Cards are charged as soon as donations are made.
A campaign I tried to support was declined. What do I do?
The best way to find out if you can still support a campaign, is to message the campaign creator directly on ajolla.
Creator Questions
How do I start a campaign?
Starting a campaign is really easy on ajolla.
- Register on our website or download the ajolla app for iOS or Android phones
- Create a free account
- Click the create a campaign icon and fill the forms
Who can use ajolla?
Only individuals and organizations in Stripe Connect countries can create campaigns, but donors from around the world can support campaigns.
What should I consider when setting my funding goal?
Do your research to know how much would be required to successfully achieve the goal your campaign is created for.
What information should I share on my campaign page?
As much information as possible would increase your chances of running a successful campaign. From descriptions to photos, the more information you provide the better your campaign.
Is ajolla going to be available in other countries at some point?
Donors from around the world can support campaigns but only users in Stripe Connect countries can create campaigns. We plan on adding more countries to the list of countries that can launch campaigns and when we do we would make announcements.